Delivery Information

Standard Delivery to the UK mainland except the Highlands

Orders under £245:  £6.95

Orders over £245: Free

Standard Delivery is usually 3-5 days.


Highlands Remote Deliveries

Due to the increased charges incurred from our courier partners, there are different Delivery charges to these areas:

Mainland Highlands

Northern Ireland 


£15.95 delivery charge. 

Mainland Highland postcodes include IV3-IV40, IV52-IV54, IV63, KW1-KW14, PA20-PA40, PH19-PH40 and PH50.


Returns

No problem, just return the item, unused with the original packaging, within 14 days and we'll refund you for your purchase (less any postal charges).  Please use our RMA process to do this,

If you'd like us to collect the item, please call us to organise this on your behalf, please note we reserve the right to charge for collections.


Damaged on arrival

If your item arrives damaged, please take a photo of the box before opening, and a photo of the item inside, and follow our RMA process for a return and replacement to be sent to you.  


Signature Required

For delivery items requiring a signature, it is your responsibility to ensure that someone is available to sign for the delivery, we require our courier to not leave your order without a signature confirming the goods have been delivered. If you are not at home when our courier delivers your order, they will leave a card for you to call them to arrange a more convenient delivery time.


Credit Card Fraud Prevention

We take precautions against internet fraud extremely seriously.  Orders that are over £200 in value will only be delivered to the billing address, this is a security measure used in conjunction with our fraud checks to give our customers added fraud protection.  An additional fraud check for orders over £200 is that we may ask you to provide confirmation of identity.  Whilst this may be inconvenient, it is a check recommended by our bank to prevent credit card fraud. 


The Small Print - Our General Terms & Conditions

Please also read our general terms and conditions, which include references regarding delivery.